SHIPPING FAQ’S

Shipment delays during COVID-19

Shipment delays during COVID-19 – JUNE 2021 – LIFEFORM®

We are working around the clock to get your LIFEFORM® products to you as quickly and as safely as possible. COVID 19 supply chain shortages have caused global delays, which means we are currently experiencing 8-10 weeks lead times.

Looking for more shipping information?

We use UPS for our ground deliveries within the contiguous U.S. and Canadian Provinces. Please see the UPS website for the latest shipping information.

How much does shipping cost?

Shipping costs within the Contiguous USA and Canadian Provinces is FREE!!

I live in Alaska, Hawaii, or at an International destination. Do you ship there?

We will ship anywhere UPS delivers! Please contact us at 800-661-8568 or 1+ 403-720-3966 Monday-Friday 8am – 4pm MT (excluding Holidays) for a customized quote.

When can I expect to receive my product?

All LIFEFORM® products are made to order, please expect 8-10 lead times as we navigate COVID and the shortages it is causing. When your order is complete, we will ship via UPS Ground to the address you provided at check out (Canada & USA). Typical time in transit is anywhere between 5 to 10 business days please check with UPS.

For contiguous U.S. and Canada Provinces: Please see the UPS website for the latest shipping information.

Shipping vendor

LIFEFORM® ships via United Parcel Service (UPS) Ground service. Typical time in transit is anywhere between 5 to 10 business days. UPS will deliver the chair to the address provided. Sorry, PO Boxes are not acceptable, a physical address must be provided. Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.

Is there a way to track my order?

Once your order has been completed and is ready to ship, a UPS Tracking Number will be generated. UPS will send you tracking information to the email you provided during checkout. A Tracking Number cannot be provided until the order is completed.

How do I report damaged items?

We are extremely sorry that your product did not arrive in pristine condition and we empathize with the aggravation in dealing with these types of unexpected issues. Please contact us at 800-661-8568 or 1+ 403-720-3966 Monday-Friday 8am – 4pm MT (excluding Holidays) within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation.